Almost a year ago we began to plan a major new approach to transforming services to our citizens, businesses and visitors to Bristol.
During this time we’ve done three main things:
- Designed and built the infrastructure needed to provide end-to-end digital services
- Created a new organisation structure to deliver digital services in an agile, user needs led way, and iterated it as we learned what worked and what didn’t
- Used agile methods and focused on user needs to help us redesign our first two services digitally, with several more in the pipeline
Through this time I’ve been fortunate to work with a number of great people inside the council, and have been learning from colleagues across the country in the LocalGovDigital network. I’ve talked about the work we’re doing on several occasions but we’ve never gone into much detail.
So I have a lot stored up to share, and figure it’s best to split into several posts – at least one on each of the three areas above. When I originally wrote this post in late June I had high hopes that I’d write and post them in July, but reckoned without the pressures of work as I headed towards a long holiday!
We are now within a few days of launching our first digital service built on the new infrastructure using the new methods and team structures, so we can show as well as tell 🙂 Over the next couple of weeks I will take some time to share what we’ve done and how we’ve done it.